Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post back the report. Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal. Please run a Quick Scan with Malwarebytes Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe Make sure that at least the first two check boxes are selected. Note: the default location is C:\Windows\ERDNT which is acceptable.Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder.
So that your normal security software can then run and clean your computer of infections. RKill is a program that was developed at that attempts to terminate known malware processes (If I have not responded within 24 hours, please send me a Private Message as a reminder) Your topic will be closed if you haven't replied within 3 days
Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
When we are done, I'll give you instructions on how to cleanup all the tools and logs Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. You can check here if you're not sure if your computer is 32-bit or 64-bit If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. Sometimes one step requires the previous one. Often we are also on a different Time Zone. The removal of malware is not instantaneous, please be patient. Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. You can copy them to a CD/DVD, external drive or a pen drive Removing malware can be unpredictable.It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. Click on the Follow This Topic Button ( at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly.Make sure you're subscribed to this topic:.Please enable your system to show hidden files: How to see hidden files in Windows.If the log is too large then you can use attachments by clicking on the More Reply Options button.Please do not post logs using CODE, QUOTE, or FONT tags.If needed please print out these instructions. If there is anything that you do not understand kindly ask before proceeding. Before we proceed further, please read all of the following instructions carefully.